We are always tweaking the system in order to improve.” However, although Anytime Fitness has respectfully illustrated a proven recipe and blue-print model, Tom firmly believes that they are able to continuously flourish due to the fact the franchise “never rests on its laurels.” He continued on to say, “We are constantly learning and putting together a list of best and worst practices. We realize you have to be partners, be accessible as a mentor 24-7 for your franchisees,” he said. ![]() Upon eagerly asking Tom what the secret to success is, Tom was proud to say that success is due to the exceptional support the franchise offers. He oversees the sales, real estate, financing, and construction and design teams, with the ultimate goal of growing the brand in mind. Quickly working his way up, he is now responsible for the domestic sales process of North America. Tom started with the company 8 years ago as a Sales Consultant, just 3 years after Anytime Fitness came into existence. Our team had the pleasure to speak with Tom Gilles, National Sales Director of Anytime Fitness, to discuss the keys to this franchise success. With all of the hype and honor surrounding this extraordinary fitness club, everyone is likely wondering how Anytime Fitness was able to grow such a reputable franchise in just 11 short years. The franchise has earned other industry accolades, including #1 on “Top Fitness Franchises” by Entrepreneur Magazine, #1 “Best Franchise Business Model” by, and Franchise Business Review “ Top 50 Franchisee Satisfaction Award” for 6 years in a row. Recognized as the #1 “Co-Ed Fitness Club Chain in the World”, Anytime Fitness was recently placed as #1 on Entrepreneur, 2014 Franchise Rankings, due to factors including financial strength and stability, growth rate and the size of the system. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.There is a lot to be said about Anytime Fitness. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We have not received any phone calls, emails or other correspondence to get the matter resolved. I stopped by the gym today and no one was there. ![]() I emailed them as well and did not get a response. I have called the gym 11 times since Octoand have not been able to get this problem resolved. I called and emailed *** ********* ******** and they told me his account was still active but that it was frozen until February and I would have to contact the gym to cancel. I contacted the gym and spoke to someone that said he was filling in for the regular person and he put a freeze on my husband's account and said the regular person would call me back to cancel the account but he could not. After our membership expired in September, I continued to be charged for my husband's membership. My membership was cancelled but my husband's was not. The manager that I spoke to told me he had it cancelled both accounts and they would not be renewed after September 25, 2020. I intended to pay out our memberships until the end of September and I was charged correctly for every month until the membership expired. ![]() I cancelled the memberships early since we were not using the gym. My husband's membership was under me, so he could get the discount and they were both set to expire on September 25, 2020. ![]() I went into Anytime Fitness to cancel my membership as well as my husband's in July 2020.
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